Driver Privacy Policy

Drivere-e Driver

Effective Date:-19/02/2025

Driveree Pty Ltd ("Drivere-e," "we," "us," or "our") collects Personal Information (as defined in the Privacy Act 1988 (Cth) to facilitate the use of its services and improve the Drivere-e platform. This Privacy Policy outlines how Drivere-e handles your Personal Information when you use the Drivere-e website, mobile application, and related services.

The Driveree Services encompass the driver portal at https://driver.driveree.com and https://driveree.com/driver-register and (the site) , the Drivere-e mobile application, and any other website or mobile application that links to this Privacy Policy, as well as all written, electronic, and oral communications related to these platforms.

Driveree Services Overview

Driveree offers an online marketplace platform that connects drivers, consumers, and restaurants or other businesses utilizing the Driveree marketplace ("Merchants"). If you are using Driveree's online marketplace as a consumer accessing or ordering services, please refer to the Consumer Privacy Policy for information on how Driveree collects, uses, and discloses consumer personal information.

Changes to the Privacy Policy

The Driveree Services may change over time. As a result, we reserve the right to update or modify this Privacy Policy at any time without prior notice. If we make any material changes to the way we process your personal information, we will notify you before such changes become effective. If you object to any changes, you must cease using the Driveree Services. We recommend reviewing this Privacy Policy periodically. This Privacy Policy became effective on the date indicated at the top of this page. Your continued use of the Driveree Services after any changes or revisions to this Privacy Policy indicates your agreement to the terms of the revised Privacy Policy.

1. Collection of Personal Information

When you use the Drivere-e Services, we may collect Personal Information about you. If you do not provide us with your Personal Information, we will not be able to provide the Drivere-e Services to you. The types of Personal Information that we may collect about you include:

1a. Information You Provide Directly

You may provide your Personal Information to us when you use the DriveRee Services, including when you sign up to become a Driver, authorize a background or driving history check, register as a Driver, participate as a Driver, enroll in direct deposit, engage with our chatbot on the Site or the DriveRee Services, enroll in a DriveRee assistance program, contact us with inquiries or otherwise communicate with us, or otherwise access or use the DriveRee Services. This information may include:

Personal Identifiers and Records Information

We collect certain profile information associated with your Driver account. This may include details such as your name, alias, email address, phone number, and postal address. Additionally, we may collect your tax file number, driver’s license number, passport number, medical information, or other similar identifiers to verify your identity and manage our relationship with you.

Age and Date of Birth We may collect your age, year, or date of birth to assess your eligibility to become a Driver and to determine if you are qualified to deliver restricted items, such as alcohol.
Biometric Information We may collect photos, images, voice recordings, or other biometric data to confirm your identity. By using DriveRee Services and granting permission in the DriveRee mobile app, you consent to this collection and use.
Commercial Information We may collect details regarding your driver and vehicle information, including your driver’s license number, license plate, vehicle registration details, and insurance information.
Financial and Records Information We may collect financial information to facilitate payments to you. This may include bank account details, routing and account numbers, as well as order payment information and expense reimbursement requests.
Preferences We may collect your preferences, such as language preference, preferred region and city, and communication preferences, including whether you prefer to receive text messages instead of phone calls.

1b. Information Received From You as Part of Your Communications

When you engage with Driveree Services—such as completing electronic forms, interacting with Driveree customers, or reaching out to us via online chat, email, phone, text, or other methods—we may automatically gather and store specific details about you and your activities. This encompasses your name and contact information, any information you voluntarily provide, the nature of your communication, the purpose of the interaction, and the actions we took in response to your inquiry or request.

1c. Information Collected Automatically

When you access or use the Driveree food delivery app or website, we may automatically collect and store certain information about you and your device(s). This may include:

Technical Information – We gather technical details related to your activity on the Driveree platform, including your browser type, operating system, IP address, unique device identifiers, personal and online identifiers, and details such as your device type and the version of the app you are using.
App and Website Usage Information – We may collect data on your interactions with Driveree, such as the webpage or app screen you visited before accessing our platform, the pages or features you browse, the time spent on different sections, and your search history.
User Preferences – To enhance your experience, we collect information about your preferences through cookies and similar technologies, making your use of the DriveRee platform more efficient and personalized.

1d. Geolocation Information

To use the Driveree delivery services as a delivery partner, you must allow the Driveree app to access your device’s location services through your mobile operating system’s (“Platform”) or browser’s permission settings.

We may collect precise location data from your device on a continuous basis while the Driveree app is running in the foreground or background. Additionally, we may gather route information when you complete a delivery and may estimate your approximate location using your IP address.

We use your location information for internal business purposes, such as verifying your presence in your designated delivery region, connecting you with delivery requests in your area, and tracking the progress and completion of your deliveries. You can enable or disable location tracking through your device or Platform settings. However, if you choose to disable this feature, Driveree will not be able to receive your precise location, which will prevent you from receiving delivery assignments. If you have concerns about location tracking, please contact us through the details provided in the “Contact Us” section below.

1e. Delivery-Related Information

As a delivery partner with Driveree, we collect and store specific details about your deliveries, including:

Account Activity: Dates and times of account sign-ups and log-ins.
Order Management: Records of accepted and declined delivery requests, along with your acceptance and cancellation rates.
Delivery Metrics: Total number of deliveries completed, including timestamps for acceptances, declines, cancellations, pickups, and completions.
Performance Data: Time taken to complete each delivery, routes followed, and associated payment details.
Customer Feedback: Ratings, reviews, and other feedback provided by customers.
Orientation Details: Information about your orientation sessions, including dates, times, and locations.
Geolocation Data: Precise location information as outlined in the "Geolocation Information" section above.

1f. Information from Publicly Available Sources and Third Parties

Driveree may collect personal information about you from publicly available sources, marketing partners, and third parties. This could include demographic details such as spending habits and general consumer trends. Additionally, we may receive information from merchants regarding your deliveries through the Driveree platform.

2. Use of Cookies and Other Tracking Technologies

We use cookies, web beacons, pixels, replay sessions, and similar technologies to collect information and personalize your experience with the Driveree food delivery app and website.

2a. Cookies

Cookies are small text files that a website or its provider transfers to your device’s storage via your browser, allowing the website or provider’s system to recognize your browser and retain certain information.

We use both first-party and third-party cookies for the following purposes:

To ensure that the Driveree app and services function properly.
To enhance the performance and features of the Driveree services.
To recognize you when you return to our platform and remember details you've provided, such as preferences.
To gather information about your online activities over time and across third-party websites, helping us deliver content and advertising suited to your interests.
To offer a secure and smooth browsing experience while using the DriveRee platform.

You can manage cookie settings and disable cookies through your browser settings. However, if you choose to disable cookies, some interactive features of the Driveree app may not be available or function as intended.

2b. Web Beacons

Web beacons, also called pixel tags, clear GIFs, or web bugs, are small graphics with unique identifiers that may be embedded on our website or within emails. These graphics work in conjunction with cookies to track and measure the performance of our website and services, monitor web traffic, and assess the effectiveness of our advertising efforts. Unlike cookies, which are stored on your device, web beacons are typically invisible and embedded in webpages or emails.

2c. Replay Sessions

We may collect data about your interaction with our website or the DriveRee services, such as pages viewed, links clicked, text entered (excluding sensitive information), and your mouse or scrolling movements. This data may be used to recreate a session of your interaction with our platform. We implement measures to exclude any sensitive user information during this process.

2d. Online Analytics and Advertising Technologies

We and our third-party partners may use automated technologies (including cookies and other tracking technologies) along with the information we collect to serve tailored ads or content to you when you're using the DriveRee platform or other apps, websites, and devices.

2e. Targeted Advertising

We (or our service providers) may use the information we collect—such as IP addresses and unique mobile device identifiers—to identify and track users across multiple browsers and devices (e.g., smartphones, tablets, computers). This helps us provide personalized content and a seamless experience across devices. If you'd prefer to opt out of such cross-device tracking for interest-based advertising, you can do so through your device settings.

We may also use cross-device tracking to identify users and deliver targeted advertising, also known as "interest-based" or "personalized" advertising. When this occurs on mobile apps, it's referred to as "cross-app" advertising.

To opt out of Google Analytics for display ads or customize Google display network ads, visit the Google Ads Settings page.

Please note that even if you opt out, you may still receive ads from us; however, those ads will not be tailored to your interests. Additionally, we do not control the opt-out links or the participation of companies in these opt-out programs.

2f. Mobile Applications

Depending on your permissions, we may receive personal information from your internet service and mobile device providers. Users of mobile devices who prefer not to receive interest-based advertising can opt out in different ways. Each operating system (iOS for Apple devices, Android for Android devices, and Windows for Microsoft devices) provides specific instructions on how to prevent targeted advertisements within apps. Please check your device or system “Settings” to manage or disable the use of your device ID for "cross-app" personalized advertising.

3. Uses of Your Personal Information

We may use the personal information we collect from you for a variety of purposes, as outlined below:

3a. To Create and Manage Your Driver Account

When you sign up to be a driver for Driveree, we process your personal information, which may include background checks and driving history assessments. This helps us determine if you qualify to become a Driveree driver and enables you to create a driver account.

3b. To Provide You with Driveree Services

We use your information to deliver and improve the services DriveRee offers. Specifically, we use your personal data to:

Set up your direct deposit and process payments.
Connect you to available delivery opportunities.
Facilitate the completion of deliveries.
Calculate payments owed to you.
Verify that you are located in the region where you intend to make deliveries.
Assess whether you meet the requirements for promotional offers, incentives, or other pay programs.
Analyze supply, demand, and other business factors related to the platform’s progress.

3c. To Maintain, Improve, and Personalize the Driver Services

We may use your information for our regular business operations, such as auditing, managing the Driveree Services, handling forums, fulfillment, and analytics. For example, we use this data to better understand drivers’ demographics, interests, and behaviors. We may also enhance other data we have about you to help us improve our understanding of your preferences. This information may be used to calculate the total number of visitors to our services and assess which pages or features of the DriveRee platform are most popular. Additionally, we may use your information to improve the content and functionality of the Driveree Services and to help our merchants enhance their offerings. We also use this information to personalize your experience, such as customizing the content and features you see when using the platform. Furthermore, we may tailor advertisements, marketing communications, and recommendations to match your interests.

3d. To Communicate with You

We may use your information to communicate with you, such as sending notifications or text messages about available deliveries or non-commercial messages. We may also contact you with marketing and promotional offers that may interest you.

If you contact us, we may use certain information to respond to your inquiries and assist with any issues you may face while using the DriveRee Services. Any communication or material you send to us via email or other means, including data, questions, comments, or suggestions, will be treated as non-confidential and non-proprietary (except for personal information or requests regarding your personal information).

If you send direct messages (e.g., chat or text messages) to a customer using the phone number available on the DriveRee platform, we may use a third-party service provider to monitor and analyze these messages continuously. This helps us with fraud prevention, accurate billing, enforcing our Terms of Service, and maintaining quality standards. The service provider will receive and store data related to your direct messages, such as the content, date, and time of the message, your phone number, etc. If you do not agree to having your direct messages monitored, please refrain from sending them.

3e. For Account and Network Security

We are committed to keeping you safe while using the Driveree Services. To ensure your security, we process information related to your device, activity, and other relevant data. This information helps us combat spam, malware, and other security risks, improve security measures, and verify your identity to prevent unauthorized access to your account.

3f. To Maintain Legal and Regulatory Compliance

The DriveRee Services are subject to various laws and regulations that may require us to process your personal information. This could include providing you with tax documents, fulfilling business obligations, or managing risks as required by law.

3g. To Enforce Compliance with Our Agreements and Policies

By using the Driveree Services, you agree to our Independent Contractor Agreement and this Privacy Policy. To ensure compliance with these agreements, we may process your personal information by monitoring, investigating, and preventing prohibited, illicit, or illegal activities within the platform. We also use this information to enforce our internal policies, agreements with third parties, and any business partners.

3h. To Protect You, Others, and Our Business

We use your information to protect you, others, and our business. This includes using data for fraud prevention, enforcing our Independent Contractor Agreement, complying with legal obligations, and defending against security threats.

3i. For Our Business Purposes

We may use your information for any other purpose disclosed to you at the time we collect it, or as permitted by law, with your consent or at your request.

3j. Aggregated and De-Identified Information

We may aggregate and de-identify the information we collect through the Driveree Services. This de-identified or aggregated data may be used for purposes such as research, marketing, or shared with third parties like advertisers, promotional partners, sponsors, event organizers, and others.

4. Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties as described below or as allowed by law.

4a. Group Companies

We may share your information with our group companies (entities that control Driveree, are controlled by DriveRee, or share common control with Driveree) for business purposes. These entities will be required to comply with the terms of this policy regarding your information.

4b. Service Providers

We may disclose your information to third-party service providers who assist us with business operations, such as payment processing, advertising, marketing, background checks, web analytics, data processing, IT services, and driver support.

4c. Customers, Merchants, or Other Users

To facilitate deliveries, we may share your information, including your contact details, vehicle information, location data, ratings, and other relevant information, with customers, merchants, or other Driveree users.

4d. Social Media

When you link your social media account to DriveRee or log into the Driveree Services using your social media credentials, we may share your information with the operator of the social network to improve or facilitate your social media experience or other services. For more details, see the "Social Media Usage" section below.

4e. When Required or Permitted by Law

We may share your personal information, including details about your interactions with our services, with third parties such as government authorities, industry peers, or other entities if legally required or permitted, or as reasonably necessary to enforce our agreements, prevent fraud, or protect the rights, property, and safety of our business, employees, customers, merchants, consumers, other drivers, and other parties.

4f. Corporate Transactions

In the event of an actual or contemplated sale, business transfer, merger, reorganization, dissolution, or similar event, we may provide your information to one or more third parties in connection with that transaction, including during the negotiation of a proposed transaction.

4g. With Your Consent

We may also provide your information to third parties with your consent or at your direction.

5. Security

Driveree has implemented administrative, organizational, technical, and physical security measures designed to protect your personal information. However, no online activity is entirely secure or error-free. While we strive to safeguard your data, we cannot guarantee absolute security. Please keep this in mind when sharing information with Driveree.

Protecting your personal information is also your responsibility. We encourage you to take precautions when using the internet and communicating with us. Regularly change your passwords, use a combination of letters and numbers, and ensure you use a secure browser. If you believe your account security has been compromised or suspect unauthorized use, please contact us immediately using the details in the "Contact Us" section below.

6. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with services and maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain aggregated or anonymized data indefinitely.

7. Third-Party Sites

The Driveree Services may include functionalities provided by third parties and may contain links to external websites not controlled by Driveree. For instance, we utilize services like Stripe for payment processing. These third parties operate independently and are not governed by our privacy policies. If you choose to provide personal information to any third party or through their websites, we recommend reviewing their privacy policies and practices to understand how your data will be handled.

8. Social Media Usage

The Driveree Services may allow you to access social networking platforms like Facebook, Twitter, or Instagram (collectively referred to as "Social Networks") through the app. You might also have the option to share content on these Social Networks, for example, referring a friend to join as a driver via social media links. Please note that your actions on these Social Networks are governed by their respective policies, not Driveree. Additionally, if you log into Driveree via a Social Network, your account information might be linked to your https://driveree.com/driver-register

9. Account Deletion

Users have the option to delete their accounts by confirming their decision through a secure process that requires entering their registered email and password. It is essential to note that account deletion is a permanent action and will result in the irreversible removal of the user account and associated data. This process is designed with user privacy and data security in mind, adhering to applicable privacy regulations. For a comprehensive understanding of data retention policies and the duration for which certain data may be retained after account deletion, please consult our privacy policy. A confirmation email will be sent to the user upon the successful deletion of their account. For any further assistance or inquiries related to account deletion, users may contact our support team.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices or if you wish to opt-out of receiving postal mail, please contact us at privacy@drivere-e.com:

Drivere-e Online delivery Pty Ltd

Attention: Privacy

KB-IT Solutions,73 Malop Street

Australia , Geelong vic 3220

If you lodge a complaint, we will make every effort to respond to it promptly. If you are dissatisfied with our response, you may have the right to file a complaint with the appropriate regulatory authority in your country, such as the Office of the Australian Information Commissioner at enquiries@oaic.gov.au or by calling 1300 363 992.