Terms and Conditions
Terms of Service for Driveree App
Last Updated: 09/11/2024
Welcome to the Driveree App (the “App”). These Terms of Service (“Terms”) govern your access to and use of the App and the services provided by Driveree Online Delivery Pty Ltd (“Driveree,” “we,” “us,” or “our”). By downloading, accessing, or using the App, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the App.
1. User Accounts
To use Driveree services, you must register and maintain an active personal user account (“Account”). Failure to maintain accurate, complete, and up-to-date information, including a valid payment method, may prevent access to or use of Driveree services.
2. User Requirements and Conduct
The Driveree services are only available to persons 16 years or older. You may permit minors to receive deliveries if you take full responsibility for their actions. Compliance with all applicable laws and ensuring that delivery locations are accessible and safe is your responsibility. You may be asked to verify your identity to access or accept deliveries. Refusal to do so may limit access to services.
3. Promotional Codes
Driveree may create promotional codes (“Promo Codes”) that offer discounts or other benefits. By using Promo Codes, you agree that:
- Codes must be used lawfully for their intended purpose.
- They may not be duplicated, sold, or transferred unless explicitly allowed.
- Driveree may disable Promo Codes at any time without liability.
- Promo Codes are not valid for cash and may expire.
Driveree reserves the right to withhold benefits obtained through Promo Codes if deemed fraudulent, illegal, or in violation of applicable terms.
4. Payment
Driveree Charges:
Using Driveree services may result in charges (“Driveree Charges”) for services you receive. Charges for items purchased from merchants (“Merchant Charges”) are payable per Driveree and merchant terms.
General Payment Terms:
You agree to pay applicable Driveree Charges, which are in Australian Dollars and include GST and other applicable taxes. All payments are due immediately upon receiving services and processed using your designated payment method. If your primary payment method is invalid, Driveree may use any secondary method on file. Driveree may adjust charges with notice.
Gratuities:
Providing gratuities to delivery personnel is optional and does not impact service charges.
Cancellations and Refunds:
Order cancellation may incur charges if done after a specified time. If cancelled after delivery has begun, the full-service charge applies. If delivery fails or is cancelled due to your actions, charges for items and services will apply. Refunds may be granted if the failure is determined to be outside your control.
5. Disclaimers; Limitation of Liability; Indemnity
Limitation Subject to Local Consumer Law:
These limitations do not reduce consumer rights under applicable laws.
Disclaimer:
Except as required by Australian law, the services are provided “as is” and “as available.” Driveree disclaims all implied warranties, including fitness for a particular purpose. Your use of the services is at your own risk.
Liability
- Limitation of Liability: For consumer users, Driveree Online Delivery Pty Ltd's liability is limited to re-supplying services or reimbursing their cost as per Australian law, with other liabilities capped at the value of items and services requested.
- Exclusion of Liability: Driveree is not liable for indirect or incidental damages, such as lost profits or injuries, except as specified in Limited Inclusions. Driveree is not responsible for delays or issues beyond its control.
- Limited Inclusions: These limitations do not apply to claims for death, personal injury, or property damage directly caused by fraud, negligence, or willful misconduct by Driveree or its representatives.
6. Complaints
Driveree Online Delivery Pty Ltd maintains a structured process to handle complaints, managed reasonably in compliance with Australian Consumer Law.
7. Indemnity
You agree to indemnify Driveree Online Delivery Pty Ltd, its affiliates, officers, and employees against claims, liabilities, or expenses (including legal fees) arising from:
- Your use of the Driveree App services or related goods;
- Your breach of these Terms; or
- Infringement of third-party rights.
If Driveree Online Delivery Pty Ltd contributed to the losses, your liability is reduced proportionately.
8. Governing Law & Dispute Resolution
These Terms are governed by the laws of New South Wales, Australia. Disputes may be resolved through complaints, arbitration, or New South Wales courts. Proceedings, documents, and related communications remain confidential unless disclosure is necessary and agreed upon.
9. Other Provisions
Notice: Driveree may notify you through in-app announcements, emails, or written communication to your registered address. Send notices to Driveree Online Delivery Pty Ltd at its registered address.
Contact Us
If you have questions or concerns regarding these Terms, please contact us at:
Driveree Online Delivery Pty Ltd
Level 1, Office 2
73 Malop Street
Geelong, VIC 3220
Australia
Email: support@driveree.com
