Privacy Policies

Privacy Policy - Australia

Driveree App Consumers

Effective Date:-01/02/2022

Driveree Pty Ltd ("Driveree," "we," "us," or "our") collects Personal Information (as defined in the Privacy Act 1988 (Cth) to facilitate the use of its services and improve the Driveree platform. This Privacy Policy outlines how Driveree handles your Personal Information when you use the Driveree website, mobile application, and related services.

If you are a Driveree customer, your use of the Services is subject to the Consumer Terms and Conditions, which define certain terms mentioned in this Privacy Policy. Drivers should refer to the Non Discrimination Policy and Zero Tolerance Policy should refer to the applicable master services agreement between them and Driveree for information on how Personal Information is collected, used, and shared.

1. Collection of Personal Information 

When you use the Services, Driveree may collect Personal Information about you. If you do not provide the necessary Personal Information, we may not be able to provide you with the Services. The types of Personal Information that Driveree may collect include:

1a. Information You Provide Directly 

You may provide Personal Information when using our Services, such as when you register, place orders, contact us, respond to surveys, or interact with our chatbot. This information may include:

• Personal Identifiers and Records Information: Name, email address, phone number, and address. 
• Age and Date of Birth: Required for age verification, such as determining eligibility for certain services.
• Biometric Information: Photos or images of your face, voice, or other biometric data, collected with your consent.
• Payment Information: Details of your payment method, including the name of your financial institution, billing address, and limited payment card information. 
• Commercial Information: Details of your orders, including products or services purchased, purchase and delivery dates, and purchasing history. 
• Other: Ratings provided for Drivers and Merchants.

1b. Information Received as Part of Your Communications

 When you communicate with us through forms, chat, email, phone, or text, we may collect and store information about you, such as your name, contact details, order details, and the nature and purpose of your communication.

1c. Information Collected Automatically 

Driveree may collect and store information about you and your device automatically when you access or use the Services. This information may include:

• Technical Information: Browser and operating system details, IP address, unique device identifiers, and device type.
• Site Usage Information: Pages visited, time spent on the Site, search history, and referring web page. 
• Site Preferences: Information about your preferences through the use of cookies.

1d. Geolocation Information 

Driveree may collect precise location data related to your order, including route information and delivery details. If you allow location access through your device settings or the Driveree app, we may collect your device's precise location to enhance your user experience, provide accurate deliveries, and offer recommendations. You can enable or disable location tracking through your device settings or the Driveree app.

1e. Information From Publicly Available Sources and Third Parties

Driveree may collect information about you from publicly available sources or third parties, such as when you use Facebook or Google to log in to our Services. If you make a purchase through a Merchant offering Driveree delivery, we may receive information about your purchase.

2.Use of Cookies and Other Tracking Technologies

Driveree uses cookies, Web Beacons and similar technologies to collect information and personalize your experience. These technologies include:

2a. Cookies

Cookies are small web files that allow a website or provider to recognize your browser and remember certain information. Driveree uses cookies for various purposes, including functioning properly, improving the Services, remembering your preferences, and providing tailored content and advertising. You can disable cookies in your browser settings, but it may affect your experience with the Services.

2b. Web Beacons

Web beacons are tiny graphics with unique identifiers that are included on the Site to interact with cookies and track performance, web visitors, and advertising effectiveness.

2c. Replay Session

Driveree may collect information on your use of the Site or Services, including pages visited, links clicked, and text entered. This information may be used to analyze and improve the Services, excluding sensitive user information.

2d. Online Analytics and Advertising Technologies

Driveree and its third-party vendors may use automated technologies, including cookies,or deliver content across devices,  or websites.

2e. Targeted Advertising

Driveree may use your information, such as IP addresses and device identifiers, to provide personalized advertising and identify users across multiple devices or browsers. You can opt out of cross-device tracking for interest-based advertising through your device settings.

2f. Mobile Applications For mobile device users, Driveree may receive your Personal Information from your internet and mobile device providers.

3.Uses of Your Personal Information

 Driveree uses the collected information for various purposes, including:

3a. Providing the Services 

Driveree uses your information to provide the Services, such as processing transactions, delivering orders, and facilitating communication between users, Drivers, and Merchants. Some services may be provided by third parties, and your information may be shared with them to fulfill the requested services.

3b. Maintaining, Improving, and Personalizing the Services

Driveree uses your information to maintain and improve the Services, including auditing, administration, analytics, and personalization. This includes enhancing marketing efforts and tailoring content, features, and recommendations to your interests.

3c. Communication Driveree uses your information to communicate with you, such as providing order status updates, promotional offerings, and responding to inquiries or issues. You can opt out of marketing communications.

3d. Account and Network Security Driveree processes your information to ensure account and network security, detect and prevent fraud, enforce security measures, and verify your identity.

3e. Legal and Regulatory Compliance Driveree processes Personal Information as required by law, such as tax obligations, employment laws, and risk management.

3f. Enforcement of Agreements and Policies Driveree processes Personal Information to enforce its agreements, terms, and policies, including monitoring, investigating, and preventing prohibited activities.

3g. Protection of Users and Business Driveree uses your information to protect users, prevent fraud, comply with the law, and safeguard the security of the platform.

3h. Business Purposes

 Driveree may use your information for other purposes disclosed at the time of collection, with your consent, or as permitted by law.

4. Disclosure of Personal Information to Third Parties 

Driveree may disclose your Personal Information to third parties as follows:

4a. Group Companies

 Driveree may provide your Personal Information to its group companies for business purposes, subject to the terms of this Policy.

4b. Service Providers or Third Parties

Driveree may disclose your Personal Information to service providers or third parties to facilitate the provision of Services, such as payment processing, legal bodies, analytics, IT support, customer and support  

4c. Drivers, Merchants, or Other Users 

Driveree may share your Personal Information and order details with Drivers to fulfill your deliveries and with Merchants to fulfill your orders. Information may also be shared with Merchants as part of a Merchant Loyalty Program.

4d. Social Media 

If you link a Social Network account to Driveree or log in using social media, Driveree may collect and share your information with the operator of the Social Network to enhance the delivery of services. The privacy practices of Social Networks are governed by their policies.

4e. Legal Requirements Driveree may disclose Personal Information as required or permitted by law, including to law enforcement agencies, government entities, or in response to legal process.

4f. Corporate Transactions In the event of a business transfer, merger, or similar transaction, Driveree may disclose Personal Information to relevant parties involved in the transaction.

4g. With Your Consent Driveree may share your information with third parties with your consent or at your direction.

5. Security 

Driveree implements security measures to protect Personal Information but cannot guarantee absolute security. Users should also take precautions to protect their information when using the Internet. If you believe your account security has been compromised, please notify Driveree immediately.

6. Data Retention 

Driveree retains Personal Information for as long as necessary to provide services, maintain transaction records, comply with legal obligations, resolve disputes, and enforce agreements. Aggregated and anonymized data may be retained indefinitely.

7. Third-Party Sites

 Driveree may provide certain functionality through third parties and may contain links to other websites not operated by Driveree. Driveree is not responsible for the privacy policies or practices of these third parties. Users should familiarize themselves with the privacy policies of third parties.

8. Social Media Usage 

When linking Social Network accounts or using social media features, users should be aware that their activity is governed by the policies of the Social Network, and Driveree has no liability or responsibility for the privacy practices of Social Networks.

9. Children's Information

Driveree services are not intended for children under 13 years of age, and Driveree does not knowingly collect Personal Information from children. Parents or guardians can contact Driveree to review and request deletion of their child's Personal Information.

10. Your Choices

Registered Driveree users can access or modify certain Personal Information through their account settings. Users can also contact Driveree to access, modify, or deactivate their account. Cookie settings can be managed through web browser controls. Users can opt out of marketing communications.

11. Referral Program or Gift Option 

Driveree offers referral programs and gift options, allowing users to send gifts and invite friends. By participating, users represent that they have obtained the recipient's consent to provide their information to Driveree. Driveree uses this information to send gifts or referral emails. Users should not send false or misleading communications and should not send referral emails to children under 13.

12. International Users

Driveree is an international company, which means that regardless of where you use our Services, the information collected during your use may be transferred to and stored on servers located in countries other than your country of residence, such as Australia. We may occasionally utilize third-party storage providers for this purpose. Since Driveree is based in Australia, any information we gather about you will be stored in accordance with A.U privacy laws, regulations, and standards, which may differ from the laws in your country. By using our Services, you consent to the collection, transfer, storage, and processing of your information in countries other than your own. While it is not feasible to list all these countries, they may include regions such as North America, South America, and Europe, United states

You should be aware that:

• We are not obligated to take reasonable measures to ensure that overseas recipients comply with the privacy laws of your country.
• If an overseas recipient mishandles your Personal Information in violation of your country's privacy laws, they may not be held accountable under those laws, and you may not have recourse under your country's privacy laws for such a breach.
• The overseas recipient may not be subject to privacy obligations or laws similar to those in your country.
• The overseas recipient may be subject to foreign laws that could compel the disclosure of Personal Information to a third party, such as an overseas agency or authority.

13. Changes to This Privacy Policy

Our Services may undergo changes over time. Therefore, we reserve the right to update or modify this Privacy Policy at any time and without prior notice. If we make any significant changes to how we use or disclose your Personal Information, we will notify you via email using the address you provided to us. If you disagree with any of the changes, you must discontinue using our Services. Please regularly review this Privacy Policy by visiting this webpage. The last update date can be found at the top of this page. Your continued use of our Services after any changes or revisions to this Privacy Policy indicates your agreement to the terms of the updated Privacy Policy.

15. Account Deletion 

Users have the option to delete their accounts by confirming their decision through a secure process that requires entering their registered email and password. It is essential to note that account deletion is a permanent action and will result in the irreversible removal of the user account and associated data. This process is designed with user privacy and data security in mind, adhering to applicable privacy regulations. For a comprehensive understanding of data retention policies and the duration for which certain data may be retained after account deletion, please consult our privacy policy. A confirmation email will be sent to the user upon the successful deletion of their account. For any further assistance or inquiries related to account deletion, users may contact our support team.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices or if you wish to opt-out of receiving postal mail, please contact us at privacy@Driveree.com:

Driveree Online delivery Pty Ltd 

Attention: Privacy

KB-IT Solutions,73 Malop Street 

Australia , Geelong vic 3220

If you lodge a complaint, we will make every effort to respond to it promptly. If you are dissatisfied with our response, you may have the right to file a complaint with the appropriate regulatory authority in your country, such as the Office of the Australian Information Commissioner at enquiries@oaic.gov.au or by calling 1300 363 992.