Zero Tolerance Policy

Driveree has a strict policy against drivers using alcohol or drugs while using the Drivere-e app. If you suspect your driver is under the influence of alcohol or drugs, kindly request the driver to end the trip immediately. Then, exit the vehicle and contact emergency services by dialling 000. Once the trip has ended, please provide feedback through the app by tapping on Help in the menu and selecting the appropriate issue. Alternatively, you can reach out to Driverie-e for assistance by visiting driveree.com/contact_us or sending an email to support@driveree.com. To understand more about how Driverie-e enforces this policy, please refer to Drivere-e's Community Guidelines.

In case of Driver Delivery food and you suspect that Driver is under the influence of any drugs or alcohol, Immediately take the order of courier from driver contact emergency services by Dialling 000.

For Customer
Driveree has a strict policy behaviour dispute against customers as well, any customer misbehaves with drivers while delivering food or courier, Then, kindly complete your order to customer’s and complete the trip immediately. In Case of any Emergency please contact emergency services by dialling 000. Alternatively, you can also reach us for assistance with Order Number pressing Help in APP or by visiting driveree.com/contact_us or sending an email to support@driveree.com.